The CEO and Managing Director of Bank of Maldives (BML), on Sunday, 24th October highlighted on the bank’s progress during the third quarter of 2021.
Moreover, Mr. Sawyer highlighted on the enhancements made to customer service experience through new digital initiatives.
“Digitalization remains a priority for us. With customers at the heart of everything we do, our strategy is to continue to focus on delivering our digital roadmap to make banking better,” Mr. Sawyer commented.
Furthermore, he had stressed on recent strides by the banking which included the upgrade of the bank’s Contact Center and the launch of online servicing including the digital PIN, online card services and instant internet banking registration.
“Our service levels and customer experience measures have already seen significant improvements. We have committed to do more and to do better. We will deliver on this commitment,” he affirmed.
Meanwhile, the bank’s operating profit during the review quarter stood at MVR1.03 billion up by 108% compared to the preceding quarter.
This also marks a higher-than-average profit and is directly resultant from the significant one-off recovery while key income lines performed well compared to the previous quarter.