State Electric Company (STELCO) hosted a customer service training program last week targeting its staff in Alif Dhaal atoll.
The program was carried out to provide technical knowledge, support, awareness, and information to STELCO employees about customer service best practices and industry standards.
The utility provider said the program was crafted to ensure its participants learned about good customer service approaches, and techniques, and to build a strong rapport with customers.
Service excellence, customers’ trust, and improved customer experience are key objectives of the current STELCO management. STELCO Managing Director Ahmed Shareef envisions achieving President Ibrahim Mohamed Solih’s aspiration of developing the capacity of employees. Shareef had emphasized the importance of instilling customer-care best practices and knowledge in STELCO employees to ensure customer satisfaction rates are improved in the future.