The State Electric Company (STELCO) on Wednesday introduced its hotline, 1545.
The hotline was launched during a social media live premier on Wednesday afternoon, at 15:45hrs reflecting the hotline. STELCO said the hotline’s introduction is aligned with the utility provider’s objectives of providing more accessible services to the customers.
Customers can acquire information about all STELCO services, lodge complaints regarding electricity bills, and make other inquiries.
Besides the hotline, the utility provider has opened direct communication channels on popular social messaging apps including Viber, WhatsApp and Telegram – linking them to STELCO Care’s services.
Hussain Fahmy, the Managing Director of STELCO, said the establishment of a dedicated call center has been the only unattended component in its lengthy history of working closely with the communities the utility provider serves.